Last updated 5/8/2025
Integration setup:
- To set up the integration, navigate to Admin > System > Integrations > ‘Shipping’ tab and select the Cloud 9 integration from the dropdown.
- Enter your login credentials for Cloud 9 into the User Id (username) and Token (password) fields and click Save.
- Refresh the page, and you should see a new callback URL displayed that will need to provided to your Cloud 9 account manager. This allows for shipment information to be relayed from their system after it is created.
- Upon initialization of the integration, any carriers/services you have set up in Cloud 9 will be imported automatically. These can also be reimported/refreshed in the future by using the Actions button here on this integration settings page.
Functionality notes:
- Eligible customer orders and warehouse transfers will transfer to Cloud 9 for shipping as soon as the order is marked as “Fully Picked”.
- In order for orders to be sent to Cloud 9, they must have a “Ship Via” value specifying the carrier and service. These can be set by automation rule, and can also be changed later in the Cloud 9 UI before shipment.
- Shipments are imported with tracking/weight/cost data within a few minutes of being created in the Cloud 9 system. When shipment data is received, this will move the order to “Dispatched” status automatically in our system.
- Cancelling an order will remove the Shipment Job from the Cloud 9 system as long as the order has not been shipped yet. Note that shipments are unable to be cancelled after shipment creation with this integration.